If you have an issue or concern, please contact ERT first at firstname.lastname@example.org or call at (626)-872-5540. We are here to support and help you resolve any issues. Do not attempt to fail a claim or chargeback, even if we do not respond, please keep trying. We are extremely busy with development and order fulfillment. Once you file a dispute or chargeback, you will be permanently blocked / blacklisted from purchasing from us as well as all our distributors in the future. So think very carefully before you decide to do it. We have better things to do than to scam your money.